Frequently Asked Questions

ModPhone can be set up in under 30 minutes. Our streamlined onboarding process includes:

• Uploading your business information and FAQs (5 minutes)
• Configuring your phone number and routing (10 minutes)
• Training your SmartRep with your specific responses (10 minutes)
• Testing and going live (5 minutes)

Most customers are answering calls within the first hour of signup.

Yes! We offer a 30-day free trial with no credit card required. During your trial, you get:

• Full access to all Starter plan features
• Up to 50 test calls
• Complete setup assistance
• Priority onboarding support

If you're satisfied with the service, you can seamlessly upgrade to any paid plan. If not, your account simply expires with no charges.

You have three flexible options:

• Keep your existing number: We can port your current business number to ModPhone (usually takes 1-3 business days)
• Forward your existing number: Set up call forwarding to a new ModPhone number immediately
• Get a new number: Choose from local, toll-free, or vanity numbers available instantly

Most customers prefer to keep their existing number to maintain business continuity.

ModPhone supports 30+ languages with natural-sounding voices:

• European: English, Spanish, French, German, Italian, Portuguese, Dutch, Polish, Russian
• Asian: Mandarin, Cantonese, Japanese, Korean, Hindi, Thai, Vietnamese
• Middle Eastern: Arabic, Hebrew, Persian, Turkish
• Other: Norwegian, Swedish, Danish, Finnish, Czech, Hungarian, Greek

Your SmartRep can automatically detect the caller's language and respond appropriately.

Yes! SmartReps integrate with popular calendar systems to handle scheduling:

• Supported calendars: Google Calendar, Outlook, Apple Calendar, Calendly, Acuity
• Smart scheduling: Checks availability, avoids conflicts, respects time zones
• Automatic confirmations: Sends email/SMS confirmations to customers
• Rescheduling: Handles changes and cancellations automatically

Our AI voices are remarkably natural and human-like:

• Advanced synthesis: State-of-the-art neural voice technology
• Emotion and tone: Voices convey appropriate emotions and professional tone
• Natural speech patterns: Includes pauses, inflection, and conversational flow
• Multiple voice options: Choose from various professional voices that match your brand

98% of customers report that callers can't distinguish our AI from human representatives.

SmartReps are designed to handle uncertainty gracefully:

• Intelligent escalation: Transfer to the right human team member
• Message taking: Capture detailed information for follow-up
• Callback scheduling: Arrange for an expert to call back
• Learning opportunity: Flag unknown questions for training

The Starter plan includes everything small businesses need:

• 100 calls per month (additional calls at $2 each)
• 5 languages (English, Spanish, French, German, Portuguese)
• Basic appointment scheduling with calendar integration
• Email call summaries after each interaction
• 1 phone number included
• Call recordings for 30 days

No setup fees or hidden costs! Our pricing is completely transparent:

• No setup fees: Free onboarding and configuration
• No cancellation fees: Cancel anytime without penalties
• No per-minute charges: Flat monthly rate regardless of call length
• Free phone number porting: No charge to transfer your existing number

The only additional cost is if you exceed your monthly call limit, charged at $2 per additional call.

Yes! We offer complete flexibility:

• Upgrade anytime: Switch to higher plans immediately
• Downgrade at renewal: Lower plans take effect at your next billing cycle
• Cancel anytime: No long-term contracts or cancellation fees
• Pause service: Temporarily suspend service for vacations

Security is our top priority with enterprise-grade protection:

• 256-bit encryption: AES-256 encryption for all data at rest and in transit
• Redundant infrastructure: Multiple data centers with automatic failover
• Privacy by design: Your data is never used to train AI models or shared with third parties
• Regular security assessments: Quarterly penetration testing and vulnerability scans

Yes! We offer HIPAA-compliant solutions for healthcare providers:

• BAA available: Business Associate Agreement for HIPAA compliance
• PHI protection: Special handling for protected health information
• Audit trails: Complete logging of all data access and changes
• Encrypted storage: All patient data encrypted with healthcare-grade security

Hundreds of medical practices trust ModPhone with patient communications.

Call recordings and data handling are fully transparent and controlled by you:

• Optional recording: You choose whether to record calls
• Automatic transcription: AI-generated transcripts for easy review
• Retention control: Set how long recordings are kept (30-365 days)
• Data ownership: You own all recordings and transcripts

We never use your data for training other customers' AI systems.

Yes! ModPhone integrates with 100+ popular business tools:

• CRMs: Salesforce, HubSpot, Pipedrive, Zoho, Monday.com
• Calendars: Google Calendar, Outlook, Calendly, Acuity Scheduling
• Communication: Slack, Microsoft Teams, Zoom
• E-commerce: Shopify, WooCommerce, BigCommerce
• Help Desk: Zendesk, Freshdesk, Intercom
• Automation: Zapier (connects to 3,000+ apps)

ModPhone is built for enterprise-grade reliability:

• 99.9% uptime guarantee: Industry-leading reliability with SLA
• Redundant systems: Multiple data centers prevent single points of failure
• Automatic failover: Instant backup systems if primary fails
• Real-time monitoring: 24/7 system health monitoring

We process millions of calls monthly with exceptional reliability.

ModPhone is completely cloud-based with minimal requirements:

• No hardware needed: Everything runs in the cloud
• Internet connection: Standard broadband for dashboard access
• Modern browser: Chrome, Firefox, Safari, or Edge
• Mobile access: iOS/Android apps for on-the-go management

Setup is entirely software-based - no installation or IT support required.

We provide comprehensive support to ensure your success:

• Onboarding specialist: Dedicated person to help with initial setup
• 24/7 technical support: Round-the-clock help for technical issues
• Live chat: Instant support during business hours
• Video training: Step-by-step tutorials for all features
• Knowledge base: Comprehensive documentation and guides

Our support team has an average response time of under 2 hours.

Your SmartRep continuously improves with these optimization strategies:

• Analytics review: Weekly reports show performance and improvement opportunities
• Call recordings analysis: Review calls to identify training needs
• Knowledge base updates: Regular addition of new FAQs and responses
• Feedback integration: Incorporate customer feedback into training

Most customers see 20-30% improvement in satisfaction scores within 3 months.